Reliability and validity of servqual scores used to evaluate perceptions of library service quality

By Colleen Cook, Bruce Thompson. 2000

198 citations recorded by the source corpus.

Subfields: Information Systems and Management, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/2cff1b9c4bf6ab8f9f6f59dccb220624d1dc2204

Citations in the corpus

• A review of twenty years of SERVQUAL research (2009, unknown): “library services (Cook and Thompson, 2000).”