Telehealth and patient satisfaction: a systematic review and narrative analysis

By C. Kruse, Nicole Krowski, B. Rodriguez, Lan Tran, J. Vela, Matthew Brooks. BMJ Open, 2017

1,180 citations recorded by the source corpus.

Background The use of telehealth steadily increases as it has become a viable modality to patient care. Early adopters attempt to use telehealth to deliver high-quality care. Patient satisfaction is a key indicator of how well the telemedicine modality met patient expectations. Objective The objective of this systematic review and narrative analysis is to explore the association of telehealth and patient satisfaction in regards to effectiveness and efficiency. Methods Boolean expressions between keywords created a complex search string. Variations of this string were used in Cumulative Index of Nursing and Allied Health Literature and MEDLINE. Results 2193 articles were filtered and assessed for suitability (n=44). Factors relating to effectiveness and efficiency were identified using consensus. The factors listed most often were improved outcomes (20%), preferred modality (10%), ease of use (9%), low cost 8%), improved communication (8%) and decreased travel time (7%), which in total accounted for 61% of occurrences. Conclusion This review identified a variety of factors of association between telehealth and patient satisfaction. Knowledge of these factors could help implementers to match interventions as solutions to specific problems.

Subfields: General Health Professions, Public Health, Environmental and Occupational Health

View Paper: https://www.semanticscholar.org/paper/26a2d2d423e324399b71fe3335c36f57d03ad456

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Citations in the corpus

• The State of Telehealth Before and After the COVID-19 Pandemic (2022, background): “In a systematic review on the topic, the most frequently cited factors associated with patient telehealth satisfaction included improved outcomes (defined a variety of ways owing to heterogeneity of the 44 included studies), preferred modality over face-to-face visits, ease of use, low cost, improve”
• The role of telehealth during COVID-19 outbreak: a systematic review based on current evidence (2020, background): “The use of telehealth technology is a twenty-first century approach that is both patient-centered and protects patients, physicians, as well as others [16, 17].”