Adoption of robots and service automation by tourism and hospitality companies

By Stanislav Ivanov, Craig Webster, K. Berezina. 2017

408 citations recorded by the source corpus.

View Paper: https://www.semanticscholar.org/paper/2090477f13ea88b2d41161a38a8d0b1ae814cb0f

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Citations in the corpus

Service robots in hotels: understanding the service quality perceptions of human-robot interaction (2019, background): “Similarly, a series of review studies explored the current state of service automation and service robots and anticipated broad areas of adoption (Ivanov, Webster, & Berezina, 2017).”
Trust in humanoid robots: implications for services marketing (2019, background): “A new generation of robots can display gaze turn-taking cues by changing the colour of their eyes (Ivanov et al., 2017).”
How Tourists Perceive the Usefulness of Technology Adoption in Hotels: Interaction Effect of Past Experience and Education Level (2020, background): “The usage of robots has increased in the economic landscape and daily life; thus, certain tasks can be accomplished by robots instead of humans (S. Ivanov et al., 2017, 2018b).”
From high-touch to high-tech: COVID-19 drives robotics adoption (2020, background): “In hospitality and tourism, these robots are used to help customers or tourists with tasks such as providing directions, checking in and out of hotel rooms, delivering food or amenities, cleaning, and providing safety and security services (Ivanov et al., 2017).”
Marketing robot services in hospitality and tourism: the role of anthropomorphism (2019, background): “The capabilities and design of personal service robots, also known as companion or social robots, generated the CES buzz and the recent tourism and hospitality research interest (Ivanov, Webster, & Berezina, 2018; Pan, Okada, Uchiyama, & Suzuki, 2015; Tung & Law, 2017).”
Antecedents of customers’ acceptance of artificially intelligent robotic device use in hospitality services (2019, background): “With the increasing application of AI technologies and robots in hospitality businesses, Al and robotic-related issues have started receiving signi ﬁ cant attention from hospitality researchers (Ivanov et al., 2017; Murphy, Gretzel, & Hofacker, 2017).”