Disagreeable Privacy Policies: Mismatches between Meaning and Users’ Understanding

By J. Reidenberg, Travis D. Breaux, Lorrie Faith Cranor, B. French, A. Grannis, Jim Graves, Fei Liu, Aleecia M. McDonald, Thomas B. Norton, Rohan Ramanath and 3 more. 2014

300 citations recorded by the source corpus.

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

The biggest lie on the Internet: ignoring the privacy policies and terms of service policies of social networking services (2018, background): “…the face of considerable criticism (see: Obar, 2015; Cate, 2006; Madden, Gilman, Levy, & Marwick, 2017; McDonald & Cranor, 2008; Nissenbaum, 2011; Reidenberg, Breaux et al., 2015; Reidenberg, Russell, Callen, Qasir, & Norton, 2015; Solove, 2012), ongoing e ﬀ orts to strengthen data protections…”
A Design Space for Effective Privacy Notices (2015, background): “Implementing and highlighting good security and privacy practices can further create a competitive advantage as users may perceive the system as more trustworthy.”
How Short Is Too Short? Implications of Length and Framing on the Effectiveness of Privacy Notices (2016, background): “Rather than displaying a single privacy notice when a device is ﬁrst purchased or activated, prior work has examined the potential for showing privacy no-tices at regular frequencies, or in the form of ‘just-in-time’ notices that are sent just before a privacy sensitive activity is about to occur…”
“Participant” Perceptions of Twitter Research Ethics (2018, background): “A great deal of prior work shows that people do not read TOS or other website terms and conditions (Reidenberg et al., 2015), even turkers (Fiesler et al., 2016).”