Consumer Acceptance and Use of Information Technology: A Meta-Analytic Evaluation of UTAUT2

By Kuttimani Tamilmani, Nripendra P. Rana, Yogesh Kumar Dwivedi. Information Systems Frontiers, 2020

333 citations recorded by the source corpus.

Despite being regarded as the most comprehensive theory in understanding individual technology adoption – UTAUT2 theory with growing number of citations and impetus beyond IS domain face strong criticism on usage of the model in its entirety. This study located UTAUT2 based empirical studies in the Scopus and Web of Science bibliographic database through citied reference search in order to evaluate appropriate usage of UTAUT2 constructs. The meta-analysis results spanning across 60 studies with more than 122,000 cumulative observations found BI➔UB as the strongest path with all significant values. PE➔BI emerged as the most utilized path with most significant values underscoring the emphasis placed by consumers on utilitarian value. Meanwhile, with most non-significant path values the future usage of EE➔BI path is been cautioned and questioned. Finally, trust, personal innovativeness, perceived risk, attitude, and self-efficacy were found as the five topmost UTAUT2 extensions.

Subfields: Applied Psychology, Information Systems and Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/1eb5f32610ef0182b6cc3a8a4e25f1dedd45423c

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Applied Psychology

In Information Systems and Management

In Sociology and Political Science

Citations in the corpus

Understanding consumer adoption of mobile payment in India: Extending Meta-UTAUT model with personal innovativeness, anxiety, trust, and grievance redressal (2020, background): “Despite the comprehensiveness and popularity, UTAUT based theories have numerous inherent limitations (Tamilmani et al., 2020).”
The extended Unified Theory of Acceptance and Use of Technology (UTAUT2): A systematic literature review and theory evaluation (2021, methodology): “…reference search” method for Venkatesh et al. (2012) UTAUT2 article in Scopus and Web of Science bibliographic databases from March 2012 to March 2017 (Alsudairi & Dwivedi, 2010; Gurzki & Woisetschlaeger, 2017; Pina et al., 2013; Tamilmani et al., 2020; Toufaily et al., 2013; Waseem et al., 2018).”
Security, Privacy and Risks Within Smart Cities: Literature Review and Development of a Smart City Interaction Framework (2020, background): “…by using online databases for conducting a systematic literature the search aligned with the emerging culture narrative, highlighted by a number of information systems researchers (Gupta et al. 2019a; Heidt et al. 2019; Hughes et al. 2019; Papagiannidis and Marikyan 2020; Tamilmani et al. 2020).”