Verbal reports as evidence of the process operator's knowledge

By L. Bainbridge. 1999

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Metrics for Explainable AI: Challenges and Prospects (2018, background): “…to how people understand machines, spanning simple devices, process control systems, complex computational systems, and intelligent systems (Bainbridge, 1979, 1988; de Kleer and Brown, 1983; Goodstein, Andersen and Olsen, 1988; Moray, 1987; Mueller & Klein, 2011; Rasmussen, 1986;…”
A multi-disciplinary review of knowledge acquisition methods: From human to autonomous eliciting agents (2016, methodology): “One of the first notable attempts to categorise KA methods belongs to Bainbridge [13], where the author proposed a matrix relating the acquisition method to the type of knowledge/information needed to be acquired.”