Patients' perception of hospital care in the United States.

By A. Jha, E. Orav, Jie Zheng, A. Epstein. New England Journal of Medicine, 2008

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A systematic review of evidence on the links between patient experience and clinical safety and effectiveness (2013, background): “For patient safety and clinical effectiveness, these include, for example, generic health and quality of life surveys (such as Short-Form 36), disease-specific surveys (such as the Seattle Angina Questionnaire(22)), measures of the technical quality of care (such as the Hospital Quality Alliance (HQ”
Patients’ Evaluations of Health Care Providers in the Era of Social Networking: An Analysis of Physician-Rating Websites (2010, methodology): “Of the websites identified using the above strategies, we only included websites that were: (1) active between March 1, 2009– June 30, 2009; (2) written in English; ( 3 ) available to the Received November 30, 2009”
What proportion of patients report long-term pain after total hip or knee replacement for osteoarthritis? A systematic review of prospective studies in unselected patients (2012, background): “In the USA, the importance of patient-reported outcomes in assessing quality of care is recognised, 11 and in England, following the report of Lord Darzi, 12 information is routinely collected after elective surgery.”