Challenges and obstacles in sharing and coordinating information during multi-agency disaster response: Propositions from field exercises
By Nitesh Bharosa, Jinkyu Lee, Marijn Janssen. Inf. Syst. Frontiers, 2010
472 citations recorded by the source corpus.
Although various scholars have researched issues regarding disaster management, few have studied the sharing and coordinating of information during disasters. Not much empirical data is available in this field and there is sparse insight into the factors that may impede or facilitate information sharing and coordination among stakeholders. In this paper, we provide an overview of the relevant obstacles and challenges by examining existing literature and then investigating a series of multi-agency disaster management exercises, using observations and a survey. Although all the people who took part in our study agree that sharing information is important, for the success of their own organization as well as the exercise as a whole, the extent to which information is actually being shared among organizations is often limited by a number of factors that can be attributed to the community, agency and individual level. We found that relief workers are often more concerned with receiving information from others than with providing information to others who may benefit. Incentives for sharing information, understanding each other’s work-processes and the usability of information systems have shown positive effects on information sharing and coordination. The findings of our study have been formulated using six grounded propositions, which can be used by system designers and policy-makers upon validation in further research. We also provide directions for future research.
Subfields: Information Systems, Organizational Behavior and Human Resource Management, Sociology and Political Science
View Paper: https://www.semanticscholar.org/paper/12f0ad200e0e2837abfcb1e8265a2711d4ca0987
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Citations in the corpus
- Community Intelligence and Social Media Services: A Rumor Theoretic Analysis of Tweets During Social Crises (2013, background): “Inevitably, this out-of-the-ordinary crisis situation accompanies collective anxiety, improvised group behaviors, and adaptive collaboration among the public (Bharosa et al. 2010; Janssen et al. 2010; Kendra and Wachtendorg. 2003; Majchrzak et al. 2007).”
- Socializing in emergencies - A review of the use of social media in emergency situations (2015, background): “In his research, Bharosa et al. (2010) found that responders prefer to receive information and are reluctant to share it with others.”