Understanding risks, benefits, and strategic alternatives of social media applications in the public sector

By Sergio Picazo-Vela, Isis Gutiérrez-Martínez, Luis Felipe Luna-Reyes. Government Information Quarterly, 2012

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Using social media to enhance citizen engagement with local government: Twitter or Facebook? (2018, methodology): “This framework, initially designed to address the key dimensions that influence the applications of e-government, forms part of a broader context that includes economic, political and social factors that can affect the use of social media by the government, such as the digital divide, electoral comp”
Smart governance in the context of smart cities: A literature review (2018, background): “However, several other authors (Burkhardt et al., 2014; Jaeger, 2011; Norris, 2001; Picazo-Vela et al., 2012) have highlighted the inherent potentially negative effects of technology and the ‘digital divide’ on the exclusion of certain categories of the general population (e.g. elderly, lower…”