Regulating Service Quality: A Survey

By D. E. Sappington. 2005

203 citations recorded by the source corpus.

Subfields: Economics and Econometrics, Management Science and Operations Research, Strategy and Management

View Paper: https://www.semanticscholar.org/paper/0ba1b5697fc395d198811548e6f6116024d5a7f9

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Economics and Econometrics

1. Francesc Trillas
2. Daniel Montolio
3. Néstor Duch

In Management Science and Operations Research

1. Francesc Trillas
2. Daniel Montolio
3. Néstor Duch

In Strategy and Management

1. Francesc Trillas
2. Daniel Montolio
3. Néstor Duch

Citations in the corpus

• Productive efficiency and regulatory reform: The case of vehicle inspection services (2006, methodology): “Quality issues could distort the interpretation of efficiency scores [see Sappington (2005) ], because inspection units could reduce costs by reducing quality, scoring high in technical efficiency if output is not quality-adjusted.”