Don't Make Me Think!: A Common Sense Approach to Web Usability

By S. Krug, R. Black. 2000

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Socio-technical systems: From design methods to systems engineering (2011, background): “Many of these were concerned with co-located work (e.g. in control rooms) and most did not consider wider enterprise issues that affect system requirements and design.”
The Person-Based Approach to Intervention Development: Application to Digital Health-Related Behavior Change Interventions (2015, methodology): “We follow existing guidance on usability and interface design to ensure that users can navigate and process our interventions as quickly and painlessly as possible (eg, large font size/buttons, minimal scrolling/clicking, consistent page layouts, clear signposts, etc [76,77]).”