Festivalscapes and patrons' emotions, satisfaction, and loyalty

By Yong-Ki Lee, Choong‐Ki Lee, Seung-Kon Lee, Barry J. Babin. 2008

639 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/0741b8793b39a214e5c585fa09717e6f97423bf0

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In Organizational Behavior and Human Resource Management

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Citations in the corpus

The effect of airport atmospherics on satisfaction and behavioral intentions: testing the moderating role of perceived safety (2017, background): “Moreover, existing studies on the physical environments in various industries such as restaurants, festivals, and hotels have been conducted (Ali & Omar, 2014; Han & Ryu, 2009; Lee et al., 2008; Lucas, 2003).”
Festivals as agents for behaviour change: A study of food festival engagement and subsequent food choices (2015, background): “Some studies have reported that positive emotions have a stronger effect than negative emotions on satisfaction and behavioural intention (Lee et al., 2008; Oliver, 1993).”
Examining How Attending Motivation and Satisfaction Affects the Loyalty for Attendees at Aboriginal Festivals (2013, background): “Numerous studies have found that satisfaction directly and positively affects destination loyalty (Baker and Crompton, 2000; Cole et al., 2002; Yoon and Uysal, 2005; Cole and Illum, 2006; Gallarza and Saura, 2006; Um et al., 2006; Lee et al., 2007a; Lee et al., 2007b; Yüksel and Yüksel, 2007; Chi an”
Perceived value, service quality, corporate image and customer loyalty: Empirical assessment from Pakistan (2012, background): “Studies found that emotions in service recovery had positive association with loyalty as well (Lee et al., 2008; Chebat & Slusarczyk, 2005).”
Examining the Role of Emotional and Functional Values in Festival Evaluation (2011, methodology): “In addition, considering that festival attributes are multifaceted (Crompton and Love 1995), five quality dimensions were measured with 17 multiple items derived from previous studies on festivals (Baker and Crompton 2000; Lee et al. 2008; Lee, Lee, and Yoon 2009).”
The effect of perceived trust on electronic commerce: Shopping online for tourism products and services in South Korea (2011, methodology): “The variable of satisfaction in this study was operationalized with four items as suggested by previous research (Bai et al., 2008; Cyr et al., 2008; Kim et al., 2006; Kim & Lim, 2005; Lee et al., 2008; Lim & Kim, 2006).”
Influence of festival attribute qualities on Slow Food tourists’ experience, satisfaction level and revisit intention (2015, methodology): “All the measured items were based on previous studies (Baker and Crompton, 2000; Cole and Chancellor, 2009; Crompton and Love, 1995; Lee et al., 2008; Özdemir and Culha, 2009; Yuan and Jang, 2008) and reformulated to suit the context of the Mold Slow Food festival.”
Festival Tourists’ Emotion, Perceived Value, and Behavioral Intentions: A Test of the Moderating Effect of Festivalscape (2011, methodology): “The result showed that the level of tourists’ emotional response has a positively significant effect on behavioral intentions (β = .39, p < .001), which confirms the previous study (Jang & Namkung, 2009; Kim & Moon, 2009; Lee et al., 2008).”
A Cognitive Appraisal Process of Customer Delight: The Moderating Effect of Place Identity (2020, background): “In tourism, Lee et al. (2008) found that positive emotions (i.e., happy, energetic, excited, and relaxed) mediate the impact of the festival environment on patrons’ loyalty to the festival.”
Examining the Differential Impact of Human Crowding Versus Spatial Crowding on Visitor Satisfaction at a Festival (2016, methodology): “Visitor satisfaction was measured using four items borrowed from the studies conducted by Lee et al. (2011) and Lee et al. (2008).”