Defining the Client in the Public Sector: A Social‐Exchange Perspective

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Co-Production, Interdependence and Publicness: Extending public service-dominant logic (2016, background): “Of course, any of these forms is imperfect, and prone to various shortcomings (Alford 2002b, 339).”
From New Public Management to New Public Governance? Hybridization and Implications for Public Sector Consumerism (2014, neutral): “tax-payers with well-defined constitutional rights and obligations to those of customers or consumers freely choosing service providers to satisfy their needs and preferences (Alford, 2002; and Lowery, 1998).”
The Multiple Facets of Co-Production: Building on the work of Elinor Ostrom (2014, background): “Most important was a sense of group affiliation and belonging (‘solidary’ incentives), which was fostered through well-organized block- and floor-level participation, as well as regular social occasions (Alford 2002b).”
Co-creation and innovation in public services (2013, background): “exchange among, beyond the government itself, two different entities, the citizens paying for services through their taxes and the clients in receipt of these services (Alford, 2002).”