After-sales service competition in a supply chain: Optimization of customer satisfaction level or profit or both?

By H. Kurata, Seong-Hyun Nam. 2010

161 citations recorded by the source corpus.

Subfields: Management Information Systems, Management of Technology and Innovation, Marketing

View Paper: https://www.semanticscholar.org/paper/0005b8afb297425d1ab139d7b1754b6518180c28

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Management Information Systems

1. Xiaoqiang Cai
2. Xiang Li
3. Jun Shan
4. Yongjian Li

In Marketing

1. Xiaoqiang Cai
2. Xiang Li
3. Jun Shan
4. Yongjian Li

Citations in the corpus

• Service Channel Choice for Supply Chain: Who is Better Off by Undertaking the Service? (2016, result): “This cost structure is consistent with that in existing studies on product after-sale service (e.g., Kurata and Nam 2010) and product delivery service (e.g., Cai et al. 2010).”